SMS Terms and Conditions

Consent to Receive SMS

When you provide your mobile phone number and opt in to SMS communication, you give prior express written consent to receive recurring automated text messages from TABI Clinic at that number. This consent is required under the Telephone Consumer Protection Act (TCPA) and carrier rules. You are not required to consent to SMS as a condition of purchasing any goods or services. Message frequency may vary. Message and data rates may apply. 

We obtain and record your consent when you opt in (e.g., written form). Your opt-in information is not shared with third parties for marketing; see the SMS Privacy Notice. 

Standard Disclosures (Included in our Messages)

Our text messages include or will direct you to the following, as required by carriers and applicable law:

• Reply STOP to opt out

• Reply HELP for support

• Message and data rates may apply

• Messaging frequency may vary

Types of Messages

We send information and transactional text message, such as:

• Appointment reminders and scheduling

• Sessions confirmation and changes

• Care-related updates (e.g., clinic closures, weather)

• Responses to your inquiries

• Administrative notifications (e.g., insurance, paperwork)

We do not send promotional or marketing SMS unless you have separately opted in to such messages. 

Message Frequency

Messaging Frequency may vary. The number of messages you receive depends on your relationship with us (e.g., scheduled appointments, intake status, active client). You may receive multiple messages per week when you have active appointments or ongoing communications with us. We do not send high-volume marketing texts. 

How to Opt Out (Revoke Consent)

You may revoke consent and opt out of SMS at any time in any reasonable manner. We will honor your request promptly and in any event within the timeframes required by law (e.g., 10 business days under applicable rules). You may opt out by: 

• Replying with one of these keywords: STOP, UNSUBSCRIBE, CANCEL, or END to any message you receive from us.

• Calling us at (580) 319-5770 x.2 and requesting to be removed from SMS

• Emailing contact@tabitherapy.com with your phone number and a request to stop SMS. 

We may send one (1) final text message to confirm that you have been opted out. After that, you will receive no further SMS from us unless you opt back in. We maintain a list of opted-out numbers and will not send messages to those numbers. 

To opt back in: You may resume messages by contacting us and filling out our SMS Consent Form again. 

Message and Data Rates; Carriers

Message and data rates may apply. Your mobile carrier’s standard message and data rates apply. We are not responsible for any charges imposed by your carrier. Not all mobile devices or carriers support SMS; check with your carrier if you are unsure. Delivery of messages depends on your carrier and is not guaranteed. 

Privacy and Security

Your phone number and SMS content are handled in accordance with our Privacy Notice. We do not sell or share your phone number or opt-in information with third parties for marketing. We may use a service provider (e.g, RingRX) to deliver messages; they are contractually required to protect your information and comply with applicable laws. 

Reply HELP for Support

For help without SMS program, reply HELP to any message, or contact us: 

Phone: (580) 319-5770 x.2

Email: contact@tabitherapy.com

Changes to These Terms

We may update these SMS terms from time to time. Material changes will be delivered via email with an updated effective date. Your continued receipt of messages after the effective date of changes constitutes acceptance. If you do not agree, you must opt out by replying STOP or using one of the other methods above. 

Medical Emergency

SMS messaging should not be used to report medical emergencies, behavioral crises, safety concerns, incidents requiring immediate intervention, or urgent changes in a patient's condition or treatment needs. If you are experiencing a medical emergency, behavioral emergency, or other situation requiring immediate assistance, call 911, contact emergency services, or seek appropriate immediate care.

TABI Clinic does not guarantee immediate receipt, review, or response to text messages and assumes no responsibility for delays in communication resulting from the use of SMS messaging.

Privacy Protections

TABI Clinic, LLC respects your right to confidential Communications about your protected health information (PHI) as well as your right to direct how those communications occur. Since texting can be inherently insecure as a method of communication, we will only communicate with you by text with your written consent at the phone number you provide to us below. 

When you consent to communicating with us by text you are consenting to texting communications that may not be encrypted. Therefore, you are agreeing to accept the risk that your protected health information may be intercepted by persons not authorized to receive such information when you consent to communicating with us through text. TABI Clinic, LLC will not be responsible for any privacy or security breaches that may occur through text communications that you have consented to. 

You may choose to limit the type of text communication you have with us if you wish to limit your risk of exposing your protected health information to unauthorized persons. Please indicate what types of correspondence you can send to receive by text. You may fill out more than one form if more than one legal guardian wishes to receive communication. 

Appropriate Use of SMS Communications

Our SMS messaging platform is intended to support respectful and professional communication regarding ABA healthcare services. Patients, family members, guardians, caregivers, and other participants must communicate in a manner that is respectful and appropriate.

TABI Clinic reserves the right to discontinue SMS communications with any individual who sends messages containing harassment, threats, discriminatory remarks, hate speech, abusive language, intimidation, profanity directed at staff, or any communication that creates a hostile, unsafe, or disruptive environment for our employees, providers, patients, or families. Such communications may result in the suspension or termination of SMS privileges and may be addressed through other appropriate administrative or legal channels when necessary.

Monitoring and Response Times

The SMS messaging platform is not monitored 24 hours a day, 7 days a week. Messages are reviewed and responded to during the hours of 7:00am to 5:30 pm Monday through Friday, excluding holidays and office closures. 

Messages received outside of normal business hours may not be reviewed until the next business day. Patients, parents, guardians, and caregivers should not rely on SMS messaging for urgent matters, time-sensitive concerns, or emergencies.